Add email notification when DNS update fails (#1734)

core/src/main/java/google/registry/config/RegistryConfig.java

@@ -1300,6 +1300,30 @@ public final class RegistryConfig {
       return config.sslCertificateValidation.expirationWarningEmailSubjectText;
     }
 
+    @Provides
+    @Config("dnsUpdateFailEmailSubjectText")
+    public static String provideDnsUpdateFailEmailSubjectText(RegistryConfigSettings config) {
+      return config.dnsUpdate.dnsUpdateFailEmailSubjectText;
+    }
+
+    @Provides
+    @Config("dnsUpdateFailEmailBodyText")
+    public static String provideDnsUpdateFailEmailBodyText(RegistryConfigSettings config) {
+      return config.dnsUpdate.dnsUpdateFailEmailBodyText;
+    }
+
+    @Provides
+    @Config("dnsUpdateFailRegistryName")
+    public static String provideDnsUpdateFailRegistryName(RegistryConfigSettings config) {
+      return config.dnsUpdate.dnsUpdateFailRegistryName;
+    }
+
+    @Provides
+    @Config("registrySupportEmail")
+    public static String provideRegistrySupportEmail(RegistryConfigSettings config) {
+      return config.dnsUpdate.registrySupportEmail;
+    }
+
     @Provides
     @Config("allowedEcdsaCurves")
     public static ImmutableSet<String> provideAllowedEcdsaCurves(RegistryConfigSettings config) {

core/src/main/java/google/registry/config/RegistryConfigSettings.java

@@ -42,6 +42,7 @@ public class RegistryConfigSettings {
   public RegistryTool registryTool;
   public SslCertificateValidation sslCertificateValidation;
   public ContactHistory contactHistory;
+  public DnsUpdate dnsUpdate;
 
   /** Configuration options that apply to the entire App Engine project. */
   public static class AppEngine {
@@ -246,4 +247,12 @@ public class RegistryConfigSettings {
     public int minMonthsBeforeWipeOut;
     public int wipeOutQueryBatchSize;
   }
+
+  /** Configuration for dns update. */
+  public static class DnsUpdate {
+    public String dnsUpdateFailEmailSubjectText;
+    public String dnsUpdateFailEmailBodyText;
+    public String dnsUpdateFailRegistryName;
+    public String registrySupportEmail;
+  }
 }

core/src/main/java/google/registry/config/files/default-config.yaml

@@ -477,6 +477,28 @@ contactHistory:
   # The batch size for querying ContactHistory table in the database.
   wipeOutQueryBatchSize: 500
 
+# Configuration options relevant to the DNS update functionality.
+dnsUpdate:
+  dnsUpdateFailRegistryName: Example name
+  registrySupportEmail: email@example.com
+  # Email subject text template to notify partners after repeatedly failing DNS update
+  dnsUpdateFailEmailSubjectText: "[ACTION REQUIRED]: Incomplete DNS Update"
+  # Email body text template for failing DNS update that accepts 5 parameters:
+  # registrar name, domain or host address, 'domain' or 'host' as a string that failed,
+  # registry support email (see dnsUpdateFailRegistrySupportEmail) and registry display name
+  dnsUpdateFailEmailBodyText: >
+    Dear %1$s,
+
+    We are contacting you regarding the changes you recently made to one of your %2$ss.
+    The DNS update for the %3$s %2$s failed to process. Please review your %2$s's DNS records
+    and ensure that it is valid before trying another update.
+
+    If you have any questions or require additional support, please contact us
+    at %4$s.
+
+    Regards,
+    %5$s
+
 # Configuration options for checking SSL certificates.
 sslCertificateValidation:
   # A map specifying the maximum amount of days the certificate can be valid.

core/src/main/java/google/registry/dns/PublishDnsUpdatesAction.java

@@ -14,6 +14,7 @@
 
 package google.registry.dns;
 
+import static com.google.common.collect.ImmutableList.toImmutableList;
 import static google.registry.dns.DnsConstants.DNS_PUBLISH_PUSH_QUEUE_NAME;
 import static google.registry.dns.DnsModule.PARAM_DNS_WRITER;
 import static google.registry.dns.DnsModule.PARAM_DOMAINS;
@@ -22,6 +23,7 @@ import static google.registry.dns.DnsModule.PARAM_LOCK_INDEX;
 import static google.registry.dns.DnsModule.PARAM_NUM_PUBLISH_LOCKS;
 import static google.registry.dns.DnsModule.PARAM_PUBLISH_TASK_ENQUEUED;
 import static google.registry.dns.DnsModule.PARAM_REFRESH_REQUEST_CREATED;
+import static google.registry.model.EppResourceUtils.loadByForeignKey;
 import static google.registry.request.Action.Method.POST;
 import static google.registry.request.RequestParameters.PARAM_TLD;
 import static google.registry.util.CollectionUtils.nullToEmpty;
@@ -37,6 +39,10 @@ import google.registry.dns.DnsMetrics.ActionStatus;
 import google.registry.dns.DnsMetrics.CommitStatus;
 import google.registry.dns.DnsMetrics.PublishStatus;
 import google.registry.dns.writer.DnsWriter;
+import google.registry.model.domain.Domain;
+import google.registry.model.host.Host;
+import google.registry.model.registrar.Registrar;
+import google.registry.model.registrar.RegistrarPoc;
 import google.registry.model.tld.Registry;
 import google.registry.request.Action;
 import google.registry.request.Action.Service;
@@ -46,6 +52,7 @@ import google.registry.request.Parameter;
 import google.registry.request.Response;
 import google.registry.request.auth.Auth;
 import google.registry.request.lock.LockHandler;
+import google.registry.ui.server.SendEmailUtils;
 import google.registry.util.Clock;
 import google.registry.util.CloudTasksUtils;
 import google.registry.util.DomainNameUtils;
@@ -102,6 +109,11 @@ public final class PublishDnsUpdatesAction implements Runnable, Callable<Void> {
   private final Clock clock;
   private final CloudTasksUtils cloudTasksUtils;
   private final Response response;
+  private final SendEmailUtils sendEmailUtils;
+  private final String dnsUpdateFailEmailSubjectText;
+  private final String dnsUpdateFailEmailBodyText;
+  private final String dnsUpdateFailRegistryName;
+  private final String registrySupportEmail;
 
   @Inject
   public PublishDnsUpdatesAction(
@@ -114,6 +126,10 @@ public final class PublishDnsUpdatesAction implements Runnable, Callable<Void> {
       @Parameter(PARAM_HOSTS) Set<String> hosts,
       @Parameter(PARAM_TLD) String tld,
       @Config("publishDnsUpdatesLockDuration") Duration timeout,
+      @Config("dnsUpdateFailEmailSubjectText") String dnsUpdateFailEmailSubjectText,
+      @Config("dnsUpdateFailEmailBodyText") String dnsUpdateFailEmailBodyText,
+      @Config("dnsUpdateFailRegistryName") String dnsUpdateFailRegistryName,
+      @Config("registrySupportEmail") String registrySupportEmail,
       @Header(APP_ENGINE_RETRY_HEADER) Optional<Integer> appEngineRetryCount,
       @Header(CLOUD_TASKS_RETRY_HEADER) Optional<Integer> cloudTasksRetryCount,
       DnsQueue dnsQueue,
@@ -122,11 +138,13 @@ public final class PublishDnsUpdatesAction implements Runnable, Callable<Void> {
       LockHandler lockHandler,
       Clock clock,
       CloudTasksUtils cloudTasksUtils,
+      SendEmailUtils sendEmailUtils,
       Response response) {
     this.dnsQueue = dnsQueue;
     this.dnsWriterProxy = dnsWriterProxy;
     this.dnsMetrics = dnsMetrics;
     this.timeout = timeout;
+    this.sendEmailUtils = sendEmailUtils;
     this.retryCount =
         cloudTasksRetryCount.orElse(
             appEngineRetryCount.orElseThrow(
@@ -143,6 +161,10 @@ public final class PublishDnsUpdatesAction implements Runnable, Callable<Void> {
     this.clock = clock;
     this.cloudTasksUtils = cloudTasksUtils;
     this.response = response;
+    this.dnsUpdateFailEmailBodyText = dnsUpdateFailEmailBodyText;
+    this.dnsUpdateFailEmailSubjectText = dnsUpdateFailEmailSubjectText;
+    this.dnsUpdateFailRegistryName = dnsUpdateFailRegistryName;
+    this.registrySupportEmail = registrySupportEmail;
   }
 
   private void recordActionResult(ActionStatus status) {
@@ -209,9 +231,35 @@ public final class PublishDnsUpdatesAction implements Runnable, Callable<Void> {
       } else if (retryCount < RETRIES_BEFORE_PERMANENT_FAILURE) {
         // If the batch only contains 1 name, allow it more retries
         throw e;
+      } else {
+        // By the time we get here there's either single domain or a single host
+        domains.stream()
+            .findFirst()
+            .ifPresent(
+                dn -> {
+                  Optional<Domain> domain = loadByForeignKey(Domain.class, dn, clock.nowUtc());
+                  if (domain.isPresent()) {
+                    notifyWithEmailAboutDnsUpdateFailure(
+                        domain.get().getCurrentSponsorRegistrarId(), dn, false);
+                  } else {
+                    logger.atSevere().log(String.format("Domain entity for %s not found", dn));
+                  }
+                });
+
+        hosts.stream()
+            .findFirst()
+            .ifPresent(
+                hn -> {
+                  Optional<Host> host = loadByForeignKey(Host.class, hn, clock.nowUtc());
+                  if (host.isPresent()) {
+                    notifyWithEmailAboutDnsUpdateFailure(
+                        host.get().getPersistedCurrentSponsorRegistrarId(), hn, true);
+                  } else {
+                    logger.atSevere().log(String.format("Host entity for %s not found", hn));
+                  }
+                });
       }
-      // If we get here, we should terminate this task as it is likely a perpetually failing task.
-      // TODO(b/237302821): Send an email notifying partner the dns update failed
+
       recordActionResult(ActionStatus.MAX_RETRIES_EXCEEDED);
       response.setStatus(SC_ACCEPTED);
       logger.atSevere().withCause(e).log("Terminated task after too many retries");
@@ -219,6 +267,30 @@ public final class PublishDnsUpdatesAction implements Runnable, Callable<Void> {
     return null;
   }
 
+  /** Sends an email to partners regarding a failure during DNS update */
+  private void notifyWithEmailAboutDnsUpdateFailure(
+      String registrarId, String hostOrDomainName, Boolean isHost) {
+    Optional<Registrar> registrar = Registrar.loadByRegistrarIdCached(registrarId);
+
+    if (registrar.isPresent()) {
+      sendEmailUtils.sendEmail(
+          dnsUpdateFailEmailSubjectText,
+          String.format(
+              dnsUpdateFailEmailBodyText,
+              registrar.get().getRegistrarName(),
+              hostOrDomainName,
+              isHost ? "host" : "domain",
+              registrySupportEmail,
+              dnsUpdateFailRegistryName),
+          registrar.get().getContacts().stream()
+              .filter(c -> c.getTypes().contains(RegistrarPoc.Type.ADMIN))
+              .map(RegistrarPoc::getEmailAddress)
+              .collect(toImmutableList()));
+    } else {
+      logger.atSevere().log(String.format("Could not find registrar %s", registrarId));
+    }
+  }
+
   /** Splits the domains and hosts in a batch into smaller batches and adds them to the queue. */
   private void splitBatch() {
     ImmutableList<String> domainList = ImmutableList.copyOf(domains);
@@ -294,8 +366,7 @@ public final class PublishDnsUpdatesAction implements Runnable, Callable<Void> {
     int domainsPublished = 0;
     int domainsRejected = 0;
     for (String domain : nullToEmpty(domains)) {
-      if (!DomainNameUtils.isUnder(
-          InternetDomainName.from(domain), InternetDomainName.from(tld))) {
+      if (!DomainNameUtils.isUnder(InternetDomainName.from(domain), InternetDomainName.from(tld))) {
         logger.atSevere().log("%s: skipping domain %s not under TLD.", tld, domain);
         domainsRejected += 1;
       } else {
@@ -310,8 +381,7 @@ public final class PublishDnsUpdatesAction implements Runnable, Callable<Void> {
     int hostsPublished = 0;
     int hostsRejected = 0;
     for (String host : nullToEmpty(hosts)) {
-      if (!DomainNameUtils.isUnder(
-          InternetDomainName.from(host), InternetDomainName.from(tld))) {
+      if (!DomainNameUtils.isUnder(InternetDomainName.from(host), InternetDomainName.from(tld))) {
         logger.atSevere().log("%s: skipping host %s not under TLD.", tld, host);
         hostsRejected += 1;
       } else {